Dear Libby at Starbucks,
When I came into your cafe, you greeted me like we were old friends. I played along and asked how you were. I was feeling good. I even paid for my americano in cash, so that I could give you the change, Libby. I noticed the manager was being harassed by a scary woman trying to return an espresso machine. I watched you prepare the espresso for the drink and so I perused the cd selections while waiting for the drink to finish. After I had memorized the entire tracklistings of both the new Rolling Stones cd and the Jagged Little Pill acoustic album, I realized that you had forgotten about me & my drink. I went and stood at the little pick up counter and made eye contact with you a time or two, while you cleaned out the scone tray and check on paper towel supplies.
Finally, after 2 other customers came in and ordered, you gave me a puzzled look of recognition, like a ghost from the distant past fluttered by. Libby, you saw the 6 minute old espresso shots on the machine and proceeded to add hot water then hand me the cup of old, stagnant, bad espresso. You asked me if I wanted room for cream. "No," I said, "but that shot is very old. Would you mind pulling a new one?" Without saying a word, you turned around and made me a fresh americano. Aren't you normally supposed to apologize for making me wait for so long, and offer me a free drink coupon, Libby? Aren't you?
The point, Libby, is that I'm not an idiot. I've worked at cafes before. I know that Starbucks has (or used to have) a policy of dumping an espresso shot that doesn't get used within a minute (or was it 30 seconds?). Libby, you could have made at least a dozen shots of espresso and dumped them all out because they were bad in the time it took you to make me that old-as-hell americano. In the city of Portland, there are a plethora of coffee shops, and a lot of people here know what a good cup of coffee should taste like. Treating the customer like an ignoramus doesn't behoove you, Libby. If anything, giving me that crap-ass drink just reveals that you care even less about coffee than you do about your customer. For shame! For shame!
I won't ever come back to your cafe on Barbur & Capitol Hwy.